Free Membership 

Using Churchmarketplace

You can find answers to common questions about using Churchmarketplace by clicking the links below. If you have a question that is not answered here, or if you would like more information, please contact us at enquiries@churchmarketplace.org.uk or by calling 020 7931 6092.

Site overview of member portal

The Churchmarketplace member portal enables you to search for products and suppliers and to link to supplier websites. The prices you see when registered will be your Churchmarketplace member pricing. The member portal also advertises the latest Top Deal monthly offers, as well as enabling you to manage your account details, password and email preferences.

Home page – search for products and services and view Top Deal promotional adverts
Search results pages – link to our suppliers to view and/or purchase
My Account – manage your account details and passwords
Notices/News – post notices to the Churchmarketplace community and read our latest news
Using CMP/ FAQs/help – help with how to use Churchmarketplace


Question links

Product enquiries

How do I find what products and services are available?
What if I can’t find what I want?
Are catalogues available?

Pricing comparisons, bill analysis and quotes

Suppliers

How do I find which suppliers Churchmarketplace uses?
How do I contact the suppliers?
Can I arrange a supplier visit?
What do I do if I have supplier problems?
What about my current suppliers?

Ordering

How do I order?
Online orders
Orders by phone and fax
Supplier contact details

Payment

How do I pay
Payment issues

How do I become a member?

My account details

I need a colleague to be able to order as well as me – can they register?
I’m leaving, what do I do?
How do I update my account details?

Different types of accounts

I need a colleague to be able to browse the catalogue
I want to be able to authorise my colleagues’ purchases

We are a school and use SIMS FMS for purchasing – do you support this?

What if I have login problems?

Trouble logging into the Churchmarketplace portal
Trouble linking to supplier websites from the portal

Marketing and emails

What marketing do I get from Churchmarketplace?
What marketing material do I get from Churchmarketplace suppliers?
How do I unsubscribe from marketing material?

Giving us feedback and getting in touch with us


Product enquiries

How do I find what products and services are available?
Once you’re a member, you can find out what products and services Churchmarketplace offers by using the product menu bar on your home page. By clicking the links, you will see what is available and who supplies it. Alternatively, go to the product search page and press the links.

Click here to see our products and services page

What if I can’t find what I want?
The product menu bar lists category types, not every item so if you are unable to find what you are looking for, you can use the product search item and type in the specific item that you’re looking for. Alternatively, you can contact the Churchmarketplace team via the contact us page.

Are catalogues available?
While many people love online shopping, we recognise that not everyone does! Some of our suppliers provide catalogues so if you prefer to order from a catalogue, do request one directly from the supplier or we can request it for you.

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Pricing comparisons, bill analysis and quotes

All our suppliers offer free, no obligation quotes, pricing comparisons and bill analysis services. Should you wish to arrange a quote or pricing comparison, do please contact the supplier directly or get in touch with the Churchmarketplace team.

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Suppliers

How do I find which suppliers Churchmarketplace uses?
Churchmarketplace has three types of supplier: Official Suppliers, Religious Communities, and White Pages. We are unable to share supplier lists with non-members.

 Official Suppliers

These suppliers have been through a thorough vetting and endorsement process by the Churchmarketplace procurement team, which has ensured that the specific needs of the Catholic community are provided for, negotiated discounts and put formal contracts in place.

 Sponsored Suppliers

Churchmarketplace is committed to supporting the ‘cottage industries’ of our religious communities.

 White Pages

These suppliers have been recommended by our members and have not been through the same vetting process as the official suppliers.

To find out more about the supplier selection process, please click here

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How do I contact the suppliers?
Supplier contact details can be found by pressing the ‘more information’ link on the supplier results pages or by linking to the supplier website from the portal.

Can I arrange a supplier visit?
All our suppliers are happy to come and visit you in your place of work to assess and review your particular requirements. Simply contact the supplier directly or via the Churchmarketplace office to set this up.

What do I do if I have supplier problems?
In the event of a problem arising which the dedicated supplier account manager is unable to rectify, please do not hesitate to contact the Churchmarketplace team so that we can step in and assist. That’s what we’re here for.

What about my current suppliers?
It is recognised that there are many excellent local and regional suppliers who have been serving the Church well.  This is why we have created the White Pages.  Rather like Yellow Pages, this is a list of suppliers provided for the convenience of Churchmarketplace members.  There is an option on the website where you can recommend a supplier to be added to the list and their details will be forwarded to the Supplier Liaison team.

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Ordering

How do I order?
All orders are placed directly with the supplier and not via Churchmarketplace.

Online orders
You can buy online from those suppliers that show a green ‘buy from supplier’ button. Clicking the button will take you to the supplier site.

Orders by phone and fax
For all other suppliers, or if you prefer, you can order by phone, fax or email. Please always identify yourself as a Churchmarketplace member when ordering by phone, fax or email so as to ensure you receive the correct pricing.

Supplier contact details
Supplier contact numbers and email addresses can be found under the ‘more information’ link on the supplier results page.

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Payment

How do I pay?

For Schools and Catholic Organisation membership accounts, you have the choice to pay either by invoice* or card. For Personal membership accounts, payment is by card. Whichever payment method is used, your relationship is directly with the supplier; no money comes through Churchmarketplace.

* Please check the invoice payment terms with each supplier as they may differ.

Payment issues
Should you experience a problem with your payment, the dedicated supplier account manager working with their credit control department will be able to assist you in the first instance. If the situation is not resolved, please get in touch with the Churchmarketplace team for further assistance.

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How do I become a member?

After selecting the right membership type for you, you will need to complete our online short registration form.

Click here to find out more about becoming a member and the registration process.

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My account details

How do I update my account details?
To update your contact details:  please go to the My Account page.

I'm leaving, what do I do?
If you are leaving your current place of work or parish, you will need to inform us. In most circumstances, we will need to close your account.

Different types of accounts

I need a colleague to be able to order as well as me – can they register?
As a member already, you are able to recommend and register colleagues. Click the link on your home page ‘register a colleague’ to set them up.

I need a colleague to be able to browse the catalogue
Some suppliers offer ‘view-only’ versions of their online catalogues. Should you require this, please get in contact with us.

I want to be able to authorise my colleagues’ purchases
Some of our suppliers are able to offer ‘authorisation accounts’ in which colleagues can browse and place items in baskets, put all orders go to the main purchases for authorisation. This is only available for School and Catholic organisation membership accounts. More information is available in the members’ portal, alternatively, get in touch with us.

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We are a school and use SIMS FMS for purchasing – do you support this?

Our office and schools supplies provider supports SIMS FMS for purchasing with a downloadable catalogue that you can import into your SIMS FMS. More information is available in the members’ portal, alternatively, get in touch with us.

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What if I have login problems?

Trouble logging into the Churchmarketplace portal
Your Churchmarketplace username is usually the email address you registered with. If you happen to forgot either your username or password, you can press the relevant forgotten buttons on the login page and you will receive a reply to your email account.

Trouble linking to supplier websites from the portal
Once logged into the Churchmarketplace portal, you will be able to link to supplier websites without typing in any more login details or passwords. If you are unable to link to the supplier, you can get in touch with the Churchmarketplace team immediately and we will fix the problem for you.

NB Please do not set-up accounts with suppliers yourself, either online or by phone, as this will not be registered with Churchmarketplace and could lead to pricing difficulties.

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Marketing and emails

What marketing do I get from Churchmarketplace?
Email is the main way in which we will stay in contact with you. Churchmarketplace sends out a monthly issue of Top Deals, which features seasonal promotional items and special offers from our suppliers. From time to time we may send out news updates and special feature offers.

What marketing material do I get from Churchmarketplace suppliers?
Some of our suppliers run introductory emails so that you can become familiar with what they supply and may from time to time, and only with Churchmarketplace’s permission, email you. If you are receiving regular marketing directly from our suppliers, please report this to us.

How do I unsubscribe from marketing material?
You can unsubscribe by either following the links at the bottom of the emails, or by going into the ‘My Email Alerts’ section of the ‘My Account’ page. However, if your account is still open, we may need to email you regarding your account.

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Giving us feedback and getting in touch with us

Your feedback and suggestions, including supplier suggestions, are really important to us and help us shape a better service for everyone. Please send us a message or call us

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